Privacy Policy
Last updated: November 2026
1. Who we are
CycleMach (“we”, “us”) operates the website cyclemach.com and sells e-bike and bicycle tires online. For privacy-related questions, contact us at customerservice@cyclemach.com.
2. Information we collect
- Order information: name, email, phone, shipping address, and payment-related details needed to process your order.
- Contact form data: name, email, phone (optional), and message content when you contact us.
- Technical data: IP address, browser type, and basic usage data for security and site performance.
- Cookies: essential cookies for the cart and session, and optional analytics cookies if you accept them.
3. How we use your information
- To process and deliver orders and provide customer support.
- To respond to inquiries and improve our products and website.
- To comply with legal obligations and prevent fraud.
We do not sell your personal data to third parties.
4. Sharing of data
We may share data with shipping carriers, payment processors, and hosting providers solely as needed to operate the store. These parties are required to handle data securely and only for the services they provide to us.
5. Data retention
Order and customer records are kept for as long as needed for accounting, legal, and support purposes. Contact form messages may be retained to follow up on your request.
6. Your rights (including EU/EEA)
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. To exercise these rights, email customerservice@cyclemach.com.
7. Cookies
We use essential cookies for shopping cart and security. Optional cookies (e.g. analytics) are only used if you accept them via the cookie banner.
8. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.
