Shipping & Returns

Shipping

• We ship worldwide, with a focus on Europe and the United States.
• Orders are typically processed within 1–3 business days after payment confirmation.
• Delivery times vary by destination (usually 7–20 business days for international standard shipping).
• Tracking numbers are provided once your order has been dispatched.
• Customs duties, taxes, or import fees (if any) are the responsibility of the buyer.

Shipping costs

Shipping costs depend on destination, weight, and order size. The exact amount is shown at checkout before you complete payment. For bulk or wholesale orders, please contact us for a custom quote.

Returns & exchanges

• If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the product and packaging.
• Unused items in original packaging may be eligible for return within 14 days of delivery, subject to approval.
• Return shipping costs are the customer’s responsibility unless the return is due to our error.
• Custom or special-order products are generally non-returnable.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned goods.

Questions?

For shipping status or return requests, email us at customerservice@cyclemach.com or use our contact form.